> ## Documentation Index
> Fetch the complete documentation index at: /docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact us

> How to reach the Block Hero team, and what to include so we can help quickly.

We're happy to help. Email us at [accounts@blockhero.io](mailto:accounts@blockhero.io).

In Block Hero, **Learn more about scheduling content** at the bottom of the **Scheduler** opens this help center, and **Contact support** on the **Plans** page opens this page.

## What to include

A few details help us find the problem fast:

* **Your store's address**, the one ending in myshopify.com.
* **The block**: its name, or its Block ID. You'll find the Block ID on the block's page under **Add to theme editor**.
* **What you expected and what you saw**: for example, "I expected the summer banner on the home page from June 1, but the store still shows the spring one."
* **A screenshot** of the message or the page, if you can.

![Block page: the Add to theme editor box with the Block ID and its Copy link](https://mintcdn.com/blockhero/xyXLRILs4QWwejCf/images/contact/block-id.png?fit=max\&auto=format\&n=xyXLRILs4QWwejCf\&q=85\&s=0a19b67fde47f937566f86d836a8c65a)

> [!TIP]
>
> Before you write, check the troubleshooting pages for [publishing](/docs/troubleshooting/publishing.md), [analytics](/docs/troubleshooting/analytics.md), [theme sections](/docs/troubleshooting/theme-sections.md) and [billing](/docs/troubleshooting/billing.md). The fix might be one click away.


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