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Free trial

Your first Block Hero subscription comes with a free trial. The plan card on the Plans page shows its length, for example 7-day free trial.
  • The trial is for your store’s first subscription only. It doesn’t start again when you switch plans or subscribe again.
  • If you switch plans or subscribe again before your trial ends, you keep only the trial days you have left. After the trial ends, there are none.
  • You still approve the charge in Shopify when you start the trial. Billing starts automatically when the trial ends.
While you are on a trial, the Current plan card shows Trial ends with the date, and Billing starts automatically after that. In the last three days of your trial, a banner at the top of Block Hero says Your free trial ends in with the number of days, or Your free trial ends today. Click View plans to review or change your plan.

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Approve the charge in Shopify

When you click Choose plan or Switch to this plan, Shopify opens its approval page. Approve the charge there. Back in Block Hero, the Plans page shows Confirming your subscription with Shopify… until Shopify confirms it. If you leave the approval page without approving, the Current plan card shows Pending approval. Click Choose plan again to get back to it. If a plan shows Free, it starts right away with no approval in Shopify.

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Switch plans

1

Open Plans

Click Plans in the app menu.
2

Pick the new plan

On the plan you want, click Switch to this plan.
3

Approve it in Shopify

Approve the new charge. The new plan replaces your current plan as soon as you approve it.
If you decline the new charge, nothing changes. Your current plan stays active.

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Cancel your subscription

1

Open Plans

Click Plans in the app menu.
2

Click Cancel subscription

On the Current plan card, click Cancel subscription.
3

Confirm

In the Cancel subscription window, click Cancel subscription. Click Keep plan to change your mind.
The window explains: Your scheduled content stays in place, but Block Hero stops billing and you’ll need to choose a plan again to keep using it. After you cancel, the Current plan card shows Cancelled. To come back, choose a plan on the Plans page.
Cancel subscription only appears when you have a subscription that Shopify bills, including a trial.

Plans

How plans follow your Shopify plan.

Subscription status

What each status badge means.