Limits at a glance - Block Hero Help Center

Content per schedule

Block	How much content
Image Banner	One banner at a time. Each piece of content has its own dates.
Media Banner	One banner at a time. Each piece of content has its own dates.
Media Grid (2)	2 content blocks per schedule.
Collection Grid	Up to 4 content blocks per schedule.
Collection List	No limit.
Theme section	One row per card in the section, plus a Section Header row if the section has its own heading or text.

When a block has a limit, Add content block shows the count, such as Add content block (1/2). When the schedule is full, you see Content limit reached.

Date rules

Rule	What happens
Schedules can’t overlap	A block shows one schedule at a time. Overlapping dates are refused with These dates overlap another schedule in this block., or These dates overlap other content in this block. on Image Banner and Media Banner blocks.
Schedules can touch	One schedule can start at the exact moment the previous one ends.
End after start	The end must be later than the start. Otherwise you see End date must be after start date.
No end date on a schedule	It runs forever, so no other schedule can run into it: not one that starts after it, and not one that starts before it and is still running when it begins. Give it an end date first.
No end date on banner content	On Image Banner and Media Banner blocks, while any content has no end date you can’t add more content to that block. You see Give ”…” an end date first. It has none, so nothing can be scheduled after it..
Content set to Inactive by hand	Ignored by the overlap and no-end-date checks on Image Banner and Media Banner blocks.

See When content goes live.

Time

What	Value
Time zone	Your store’s time zone, set in your Shopify admin. Every date and time you pick, and every date badge, uses it.
Block Hero blocks change	At the time you set, each time a page loads.
Theme sections change	At each schedule’s start and end. Block Hero also catches up every 5 minutes.
Theme sections checked against your live theme	Every hour, when you publish or update your live theme, and when you open the section’s page or click Check connection.
Try again after Not published	Waits up to 45 seconds for your store to confirm. If it’s still going, you see Still publishing. Check back in a minute.

See Connection status and Troubleshooting publishing.

Date ranges for results

What	Value
Presets	Today, Yesterday, Last 7 days, Last 30 days, Last 90 days, Last 365 days, Custom
”Last” presets	End yesterday. Today isn’t included.
Default on the Scheduler	Last 30 days
Future dates	Can’t be picked.
Longest range on a block’s page	1,100 days back from today. Earlier dates can’t be picked.
Date badges on the Scheduler	Up to 2 per block, then + and a number. Upcoming schedules always show, whatever the range.

See Reports and where to find them.

Counting

What	Value
Session length	Ends after 30 minutes with no activity.
Impressions, Clicks, CTR	Counted from the start. No start date.
Sessions	Has its own start date for your store.
Pageviews, Products viewed, Avg. pages/session, Added to cart, Added-to-cart rate, Reached checkout	Start once the Block Hero analytics app embed is on.
Orders, Conversion rate, Revenue, AOV	Start from the first order Shopify confirms for your store.

See When counting starts.

Billing

What	Value
Free trial length	Shown on the plan card on the Plans page, such as 7-day free trial.
Who gets a trial	Your store’s first subscription only.
Trial reminder	A banner in the last 3 days of the trial.

See Free trial, change or cancel.

Badges, colours and icons

What each badge and colour means.

Glossary

What each term in Block Hero means.