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We’re happy to help. Email us at accounts@blockhero.io. In Block Hero, Learn more about scheduling content at the bottom of the Scheduler opens this help center, and Contact support on the Plans page opens this page.

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What to include

A few details help us find the problem fast:
  • Your store’s address, the one ending in myshopify.com.
  • The block: its name, or its Block ID. You’ll find the Block ID on the block’s page under Add to theme editor.
  • What you expected and what you saw: for example, “I expected the summer banner on the home page from June 1, but the store still shows the spring one.”
  • A screenshot of the message or the page, if you can.
Block page: the Add to theme editor box with the Block ID and its Copy link
Before you write, check the troubleshooting pages for publishing, analytics, theme sections and billing. The fix might be one click away.