Banners at the top of the app
These banners appear above every page except Plans.Choose a plan to keep using Block Hero
Choose a plan to keep using Block Hero
What it meansYour store doesn’t have an active Block Hero plan, either because you haven’t picked one yet or because your subscription was cancelled.What to doClick Choose a plan and pick a plan. See Plans.
Your subscription is paused
Your subscription is paused
What it meansShopify pauses app billing while a store is frozen. Block Hero resumes automatically when the store is reactivated.What to doNothing in Block Hero. Once your store is active again in Shopify, the banner goes away on its own. See Subscription status.
Your free trial ends in N days
Your free trial ends in N days
What it meansYour free trial ends soon. This banner appears in the last 3 days of the trial, and reads Your free trial ends today on the last day. Billing starts automatically when the trial ends.What to doNothing, if you’re happy with your plan. To review or change it, click View plans. See Trial, change or cancel.
Messages on the Plans page
We haven't heard back from Shopify yet
We haven't heard back from Shopify yet
What it meansYou came back from Shopify’s approval page, but Shopify hasn’t confirmed your plan yet. If you approved the charge, it can take a moment to show up.What to doClick Check again. If you declined the charge, choose a plan below when you’re ready.
The charge wasn't approved
The charge wasn't approved
What it meansYou didn’t approve the charge on Shopify’s page. If you already had a plan, the banner says Nothing changed: your current plan is still active. If not, it says No plan was activated. Choose one below when you’re ready.What to doChoose a plan again and approve the charge on Shopify’s page.
Couldn't load billing
Couldn't load billing
What it meansSomething went wrong while loading your plan details.What to doClick Retry. If it keeps happening, contact us.
Couldn't start the subscription. Try again.
Couldn't start the subscription. Try again.
What it meansBlock Hero couldn’t start the plan you picked.What to doPick the plan again. If it keeps happening, contact us.
No plan is available for stores on the [Shopify plan] plan yet. Contact support and we'll sort it out.
No plan is available for stores on the [Shopify plan] plan yet. Contact support and we'll sort it out.
What it meansBlock Hero doesn’t have a plan set up yet for stores on your Shopify plan.What to doClick Contact support in the message, or contact us directly, with your store’s myshopify.com address and we’ll sort it out.